Hey, those people keep me employed. On the other hand, most are usually happy once we get there[emoji6][emoji602]
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Nope. Don’t think it exists
Our latest was a customer that purchased two similar but different products. We made them aware of the height difference. They said it will be fine.
Used it once and called in complaining of the difference. Then spent the last two weeks with them blaming it on use. Saying we recomended it (nope)
And them demanding we not refund but exchange them at no charge.
I offered to sell them different at cost but just wasn’t good enough.
Now to prevent bad reviews and social media slander I get to take a loss on a sale that we sold the exact thing the customer wanted. And made them aware of the issues they would have. They wanted it anyway. Product was special ordered. Now I get to be stuck with part of the bill.
When it comes to special orders or things you aren’t sure will work, why don’t you (or maybe you do) make them sign off on it saying they understand/accept any issues that may come.
Not very often I have to do it but I don’t trust anyone’s “word” when money is involved and someone knows better than I do.
Document like that may help you sleep at night but in small claims your more likely vs not gonna loose when a ninny judge says you should have saved the customer from themselves because as a professional you know better (acquaintance lost a substantial lawsuit over a situation where customer signed off upfront they knew it may not turn out for the best)