Originally Posted by
ZR
ROCK AUTO.
Never ever even once again would I buy or suggest anyone else orders parts from there. To start with, parts came from two different warehouses so that meant shipping x 2. Add to that they packed heavy parts (brake drums) on top of fragile parts in a cobbled together box without any filler and you get a package with damage to virtually everything. Ok so not the end of the world right, shiat can happen. A glitch in their system when I bring up the order has me stumped how to proceed on reporting damage, numerous emails to cust service asking for help, get stock reply of please refer to the ordering page to report any problems. Round n round n round we go. Finally find a phone number via Google search, call and ask for customer service only to be told in a snotty voice (then hung up on) all communication must be done via email through the order page.
And vendors wonder why customers get pushed to the brink and loose their collective minds!!!
PS, yes I agree all is fine when an order goes as it should, beware of when it doesn't. Google search of problems with Rock Auto suggests my experience is all too typical.