Originally Posted by
5.4MarkVIII
In the washer case it was a huge fault with a part in the controls that covers an entire build series and it happened at the same time GE had that fire in their building. (A building that had the only backup for all their service and sales networking programs) so something that would have normally been a smaller inconvenience turned into a big problem
Most manufactures will not authorize replacement if the product can be fixed. But the system being down for a month ment all service communication had to be routed threw Mexico. Enter language barrier.
I totally understand the customers frustration and we were totally up front with all of the. About what happened and what was going on with GE. But when it was obvious that it wasn't an easy fix we finally swapped them by ourselves with another manufacture.
So it's been a fight getting my money back because even if you get authorization for an exchange it's usually an exchange for the same product. Since they were all having issues. We didn't wait for that
Ultimately swapping out what 40 units ranging in price from 600 to 900 each out of my own pocket to help out customers for something I had no control over and then having some of them trash me for it is just frustrating and disheartening.
Especially when some of the reviews attack us directly or out right lie. I was fixing old machines at my cost and offering them as loaners untill we could get replacements. To have people say no thanks to a loaner then wright a review saying we offered on help and left them without a washer for a month is just crap
Either way. I'm just venting