Id talk to the store manager, then if that gets you no where call head office! That's ridiculous.Quote:
About a month ago I called the local Home Depot (about a 45min drive for me) about renting a little tractor with a loader and back hoe attachment. For doing my pond and patio. The confirmed they had one available. I asked hitch size and weight so i would know to bring the suv or the work truck They said class three so no worries brot the suv. Show up and find out. Sorry we were wrong it's a class 4 and won't fit on the suv. Guys says. Sorry. I can rent you the mini excavator which is a class three. I said that will dig my pond but won't clear the dirt for the patio. Guy says tell you what rent the excavator this weekend. And when you go to do the patio later. I'll give you a deal on the rental of our mini loader. It's reg. 249 per day but I'll give you a deal on it.
I said I was hoping to do it all this weekend but fine. That works.
Well Friday I went back to rent the mini loader. Again call ahead. And say. I know the tractor needs a class 4. But what hitch is on the mini loader. Guy says class three. I say fine. Drive the 45 min with my SUV. Guess what. Last week they got a new mini loader. Old one needed class three New one is a class 4. I say you got to be kidding me.
Check trailer weight and loader weight. Turns out both are just under the weight limit of the SUV. But the tongue height is too high. So talk it over with the guy he don't care so I buy a taller receiver. He does up the rental contract. I said the last guy told me id get a deal. He said yep no problem. But this is just the contract. We will do the pricing when you bring it back.
Use the loader all weekend. Works great. Take it back today. Show up on time for return.
Guy at counter won't give me a deal. He calls manager. Manager says sorry I can't give you a deal. We just rent them for someone else. I say well your guy said he would cut me a deal. You guys have waisted my time more than once.
He says. "I don't have time to deal with this right now. I'll call you tomorow. Pay the bill and then I'll see what I can do Tomorow
This whole thing takes about 45 min
So I pay the bill. Not only did they not give me a deal like they said they would. But the old loader price he quoted me was 249 per day. But the new loader price they charged me was 299 per day. Then he charged me for the damage protection that I told him I didn't want. Then he charged me over time for the 45 min they spent dicking me around.
And I've been told I give bad customer service.
Fucking nuts.