5.4MarkVIII
03-10-2017, 01:12 PM
When we took over the business 3 years ago. We thought that the price we were paying for phone service was high. Three lines and around $550 per month.
We have called a few times to question this and have been told that's because we have three lines and the answering service.
Finally looking to save some cash we called another local supplier and they quoted us less than half what we have been paying. But they said make sure you don't have a contract with bell.
So we call bell again and ask if we are i a contract and are looking to cancel. Then the guy "looks into why our bill is so high."
He says oh it's because you on old lines and bell dosnt want people using them so they charge more. He said if we switch to the new lines we will pay between 40 and 50 per line instead of the 150 plus we are paying for each line now.
I was livid. Why didn't someone tell us this before. "Oh we are not alowed to pressure up sell like that." We can only change it if you request it."
So in the last three and a half years I have payed almost $20,000 for phone service. Almost $10,000 more than we needed to and for no reason other than greed on Bells part.
We have called a few times to question this and have been told that's because we have three lines and the answering service.
Finally looking to save some cash we called another local supplier and they quoted us less than half what we have been paying. But they said make sure you don't have a contract with bell.
So we call bell again and ask if we are i a contract and are looking to cancel. Then the guy "looks into why our bill is so high."
He says oh it's because you on old lines and bell dosnt want people using them so they charge more. He said if we switch to the new lines we will pay between 40 and 50 per line instead of the 150 plus we are paying for each line now.
I was livid. Why didn't someone tell us this before. "Oh we are not alowed to pressure up sell like that." We can only change it if you request it."
So in the last three and a half years I have payed almost $20,000 for phone service. Almost $10,000 more than we needed to and for no reason other than greed on Bells part.